Attorney
Thomas Biskobing
VP of Operations | BPO | Claims & CX | Digital Transformation | Pet & Property Insurance
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Specialties & Experience
Workers' Compensation
About Thomas Biskobing
I am an operations leader with 16+ years of experience driving scale, efficiency, and enterprise value in insurance. I've built and led high-performing Claims, Customer Experience, Sales, and Retention organizations through every stage of growth — from a $50M startup to a $1B+ Gross Written Premium enterprise — leading 700+ employees across the U.S., Canada, and offshore while delivering industry-top CSAT and NPS.My expertise includes:· Operations Leadership: Uniting Claims, CX, Sales, Retention and Compliance into one cohesive, growth-focused organization with full P&L ownership of a $60M+ budget.· AI & Automation: Championing AI as a core scalability strategy —reducing cost per claim and cost per call while delivering recurring annual savings.· Scaling & Global Operations: Building offshore operations from a blank sheet — site selection, hiring frameworks, training, and performance standards that create capacity that scales with demand.· Post-Merger Integration: Standardizing five previously independent brands onto a single operating model — helping direct system migrations and raising throughput while reducing additional headcount.· Growth & Revenue Impact: Led the sales and retention playbook that drove double-digit gains in conversion and customer retention· People Leadership: Developing leaders and building bench strength through metrics-driven performance cultures, executive dashboards, and accountability rhythms.I thrive in fast-moving environments where operational excellence is the growth engine. Whether scaling through 20x premium growth, transforming operations with AI, or integrating acquisitions, I bring a proven playbook and the leadership to execute it.
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