Robert Buchanan

I've spent over a decade running Buchanan Law Group, a family law firm in Chicago.And like most firm owners, I learned the hard way that the biggest threat to growth isn't competition — it's your own operations.A few years ago, my firm looked like most firms our size:→ Leads coming in through the website, phone, and referrals→ A practice management system, a CRM that didn't talk to it, and spreadsheets holding it all together→ Staff re-typing the same client data three times→ Follow-ups slipping. Software nobody fully used.We were losing signed retainers to firms that simply called back faster.So I fixed it.We rebuilt our intake-to-retainer workflow, consolidated our tools into one source of truth, and implemented EOS so it all runs without me in the middle of everything.The result: faster lead response, higher consult-to-retainer conversion, and a team that actually uses the systems we pay for.Now I help other firm owners do the same.If you run a 5–50 attorney firm and any of this sounds familiar — leads falling through cracks, Clio or MyCase plus a CRM plus spreadsheets that don't sync, software your staff quietly abandoned — that's exactly the problem I work on.Not by selling you new software. By making what you already have work together, and making sure your team actually adopts it.I also produce Illinois Divorce TV, so I know the full pipeline from marketing to signed retainer — not just the tech.Want to know how much revenue your intake process is leaking?Message me and I'll send you the calculator we use. Takes 3 minutes — and the number usually gets a partner meeting scheduled.