Heather Bernstein

Driven by helping others achieve success, in entrepreneurship and their career. Built a reputation on creating cohesion for training, coaching, consulting, and facilitation delivery teams - scaling while maintaining the magic - learning the ins and outs of the business and clients' businesses quickly, and catalyzing tangible results. With 15+ years in startups and scaleups and experience managing teams, leading cross-functional initiatives, and translating scaleup needs into high-impact outcomes across a variety of industries, including law, travel, spirits, social impact, consulting, founder and leadership development, and executive support.Combine time spent as an attorney, startup marketer, scaleup COO, executive coach, people leader, and head of client experience to apply a 360-degree approach to standardizing delivery of professional development programs that generate meaningful client results. The legal training gave me the ability to issue-spot — to walk into any messy situation and ask: what's actually the problem here? The startup years gave me the systems lens — if there's chaos, there needs to be a structure. The coaching and people leader work gave me the people lens — the best strategy in the world fails without the right humans and mindset behind it. Known for being an agile early hire and people leader, a quick rapport builder and identifier of needs, a business-savvy problem solver, a strategic operator with a sales lens, and a 10x team member.  Blend high agency product thinking, operational execution, and customer-centric strategy to improve onboarding, engagement, retention, and effectiveness.Give me a vision for professional services that involves careers or entrepreneurship, and I will translate that into a scalable system, with empathy and excellence.