Attorney
Lou Navales
Customer Service Professional with 4+ years in call centers, skilled in sales, support, healthcare advocacy and tech assistance. Proficient in software, conflict resolution, and eager to grow into a managerial role.
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Specialties & Experience
Immigration Law
About Lou Navales
Alorica Teleservices, Inc. – T-Mobile Technical SupportProvided technical support as a representative, assisting customers with troubleshooting and diagnostics.Repaired issues by installing and configuring hardware and software.Guided customers in resolving internet connectivity and device-related concerns.IQOR – Walmart Customer ServiceDelivered customer service by handling groceries, household items, clothing, and other merchandise.Assisted with delayed orders and resolved issues related to lost or missing deliveries.Optum – OptumRx AdvocateSupported members by managing benefits and offering pharmacy services.Provided technology solutions and coordinated home delivery prescriptions.Discussed drug costs and guided customers through available options.
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