Daniel Mash

🚀Strategic delivery and transformation lead with 20 years of experience managing complex multi-squad programs across banking, fintech, insuretech and enterprise platforms with 20+ years in multi-cloud and 11 years in AI. At JPMorgan, I led platform transformation across Chase UK’s business and consumer banking domains delivering a 75% reduction in agent workload, 180% ROI and helping the bank secure #1 for Customer Service in 2024 (CMA/Ipsos). My work also reduced Operational Risk Incidents by 75% through embedded controls and OKR-aligned delivery.I’ve led strategic transformation across regulated industries: banking, insuretech, paytech and retail delivering commercial outcomes through AI adoption, platform innovation and end-to-end leadership. Before JPMorgan, I helped scale nCino’s AI-powered platform to over 100 insurance & financial institutions, contributing to its $3Bn IPO. At Nexi Group, I led payment onboarding and compliance automation for 6.5Bn payment transactions for 2M+ businesses across 25 countries. At Nestlé, I defined smart platform strategy for Nespresso’s AI-enabled B2B and B2C coffee machines supporting 14Bn pod sales. Earlier roles at Deutsche Bank, John Lewis (45M customers, 20,000+ Contact Centre Agents & 100,000+ SKU's) and others gave me experience delivering large-scale, regulated, multi-cloud products across CX, contact centre (CCaaS) and enterprise data and document domains.I’ve built high-scale onboarding, CX and compliance platforms across FS, InsureTech and PayTech, enabled by extensive Salesforce, Azure and AWS use in every major role bringing proven frameworks that translate well into other regulated environments such as InsureTech and MedTech.Certifications & Recognition🎓 TOGAF 9.1 Enterprise Architect, Salesforce, IBM AI Product Manager, BCS Chartered IT Professional, APMG Agile Practitioner🏆 100+ LinkedIn Recommendations |💡LinkedIn Top Voice | Featured Author (Forbes, LinkedIn)